Refund policy

Orders may be cancelled within 1 hour of being placed, for a full refund. This 1-hour window applies to both customised and standardised products.

To cancel an order, please contact us as soon as possible with your order number.

Once the 1-hour window has passed, made-to-order, custom-made and specially altered pieces enter production and can no longer be cancelled or returned — see Made-to-Order & Custom Pieces below. Ready-to-ship pieces remain eligible for return under our 7-day return policy.

For ready-to-ship pieces — sizes we already have cut and in stock — we accept returns within 7 days of delivery.

Made-to-order pieces (a sold-through standard size, or XS/XL cut to our house measurements) and customised products are not eligible for this return window — see Made-to-Order & Custom Pieces below.

To be eligible for a return, the product must:

• Be unworn and unused.
• Be returned in its original condition.
• Have all original tags and labels attached.
• Be returned with the original packaging and accessories, where applicable.
• Not show signs of washing, alteration, makeup, perfume, stains, damage, or wear.

Returns that do not meet these conditions may not be accepted.

Please contact us within 7 days of receiving your order with your order number and reason for the return.

Once your return request is approved, our team will provide the necessary return instructions.

The product must be shipped back within the timeframe communicated by our team.

For standard returns, return shipping costs are borne by the customer.

If you receive a product that is damaged, defective, or incorrect, Ramishka will cover the return shipping costs.

Once your returned item has been received and inspected, we will notify you whether your return has been approved.

For approved returns, your refund will be processed within 2–3 business days after the returned product has been received and approved.

The refund will be issued to the original payment method. Please note that the time taken for the amount to appear in your account may vary depending on your bank or payment provider.

Shipping charges, where applicable, are non-refundable unless the return is due to a damaged, defective, or incorrect product.

Fit not quite right? Your first alteration is on us — always. Bring your Ramishka piece back within 30 days of delivery, and we'll provide one complimentary alteration to help achieve a better fit.

This may include suitable adjustments to areas such as length, waist, or other parts of the garment. The alteration must not fundamentally change the original design or construction of the piece.

Please contact our team before sending the garment for alteration so we can guide you through the process.

Every seam we sew, we stand behind. We offer repair and restoration support for Ramishka pieces for as long as you wear them.

If a Ramishka garment develops a manufacturing or construction issue, our team will assess the piece and, where reasonably possible, repair or restore it.

Our repair service may include:

• Stitching and seam repairs
• Minor construction repairs
• Replacement or repair of suitable components
• Restoration of certain garment details

Manufacturing and construction issues will be assessed for repair by our team. Repairs resulting from accidental damage, misuse, improper care, or normal wear and tear may be chargeable. Any applicable repair cost will be communicated to you and approved before the repair begins.

For inventory and product-quality reasons, exchanges are subject to availability and approval.

If you have received the wrong item, incorrect size, or a product with a manufacturing defect, please contact us within 7 days of delivery.

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with your order number and clear photographs of the issue. Once reviewed and approved, Ramishka will arrange the appropriate resolution and cover the return shipping cost.

Sale and promotional items are final sale and are not eligible for return or exchange.

However, eligible alterations and repairs may still be available under our First Alteration and Repair & Restore services.

Made-to-order pieces— a standard size we've sold through, or XS/XL cut to our house measurements — along with custom-made and specially altered pieces, are not refundable and are not eligible for return or exchange, other than within the 1-hour cancellation window described above.

However, eligible fit corrections may still be covered under our First Alteration service.

Products may not be eligible for return if they:

• Have been worn, washed, stained, or damaged.
• Are missing original tags or labels.
• Show signs of perfume, makeup, or other use.
• Have been altered outside of Ramishka.
• Are custom-made or specially altered.
• Were made to order (a sold-through standard size, or XS/XL).
• Were purchased as a sale or final-sale item.
• Are returned after the 7-day return period.