Shipping Policy

Shipping across India is a flat ₹100 per order, wherever you are.

Orders typically arrive within 2–5 business days of dispatch. Timelines can shift slightly with location, courier availability, weather, public holidays, or other circumstances outside our control — once your order ships, you'll get a tracking ID to follow it the rest of the way.

Nothing on our shelves waits for an order — every piece is cut, made, checked, and packed in-studio once you place yours:

• Standard pieces — 2–5 business days (any size, any colour on the site)
• Customised orders — 2–5 business days (made to your own measurements, through The Atelier)

This processing time is separate from — and comes before — the 2–5 day delivery window above, so plan for both together (4–10 business days door to door, in total). During exhibitions, launches, or other high-volume periods, processing may take a little longer; we'll keep you posted if there's a meaningful delay.

Once your order dispatches, we'll send a tracking ID to the contact details you gave at checkout, so you can follow the shipment directly with our courier partner. Please double-check your phone number, email, and delivery address at checkout — accurate details are what keep this smooth.

We can't take responsibility for delays or failed deliveries caused by an incorrect or incomplete address. If a package is returned to us — for a wrong address, a failed delivery attempt, or a refused package — re-delivery may carry an additional shipping charge.

We work with trusted courier partners, but occasional delays do happen, for reasons outside anyone's control. If your order looks significantly delayed, or the tracking shows something's off, write to us with your order number — we'll take it up with the courier on your behalf.

International shipping isn't yet available at checkout — but we'd love to get a piece to you outside India. Write to us directly with:

• Your name
• Delivery country and city
• The piece(s) you'd like
• Your preferred contact details

We'll confirm availability, shipping charges, and an estimated delivery timeline before anything is placed. Customs duties, import taxes, and any charges levied by your destination country are the customer's responsibility.

We take real care preparing every order, but if a package arrives visibly damaged, photograph it — packaging included, before you open or discard anything — and get in touch as soon as you can. If the piece itself was damaged in transit, contact us within 48 hours of delivery with your order number and photos, and we'll take it from there.

Any question about your shipment or delivery — our team is always a message away.